Help & support
Most questions are answered below. If yours isn't, email us — a person reads every message.
Contact us
Email is the fastest way to reach us. Tell us what you were doing and what happened, and include your subscription email if your question is about billing.
PaidHarbor is operated by Keelara LLC.
Common questions
Do I need an account to use PaidHarbor?
No. Every tool works without signing up — create an invoice, receipt or quote and download the PDF straight away. There is no account to create and no password to remember.
Where are my invoices stored?
In your own browser, on your own device. PaidHarbor does not upload your documents to a server unless you explicitly create a shareable link. Clearing your browser data will remove them, so download the PDFs you want to keep.
I subscribed to Pro. How do I unlock it on another device?
Open Settings and choose Activate on this device, then enter the email address you used when subscribing. A Pro subscription covers up to 3 active devices; you can remove an old device from Settings at any time to free a slot.
How do I cancel my subscription?
Open Settings and choose Manage subscription. Cancelling stops the next renewal and you keep Pro until the end of the period you have already paid for.
Can I get a refund?
Yes, in the circumstances set out in our refund policy. Email us with your subscription email address and we will sort it out.
Does PaidHarbor process my customers' payments?
No. Pay-Now buttons and QR codes on your invoices point at your own payment links — Stripe, PayPal, Wise or whatever you already use. Your customers pay you directly and PaidHarbor never touches the money or takes a cut.
Something looks wrong on my invoice or a total is off.
Please email us with a screenshot and the figures you expected. Calculation problems are treated as urgent and we will confirm the fix back to you.